Medical Creatives Ltd

Privacy Notice

This privacy notice provides information on how Medical Creatives Ltd collects and processes your personal data when you visit our website.

It is important that you read this notice, which contains detailed information about our data processing practices and your rights.

Important Information and Who We Are

When we refer to “Medical Creatives”, “we”, or “our”, we mean Medical Creatives Ltd, the company responsible for processing your data and acting as the data controller for this website.

We have appointed a data privacy manager. If you have any questions about this privacy notice or our data protection practices, please contact the data privacy manager using the details below. By using this website and corresponding with us, you agree to the terms outlined in this policy.

Contact Details

Legal entity name: Medical Creatives Ltd
Email: emilios@medicalcreatives.com
Website: https://www.medicalcreatives.com
Postal address:
Medical Creatives Ltd
C/O Cube TA
Chalfont Station Road
Little Chalfont
Amersham
HP7 9PN

Our Commitment to Privacy

We are committed to safeguarding your personal information and have robust measures in place to keep the data we hold safe and secure.

This policy explains:
- What personal data we collect and why
- Our lawful basis for processing it
- How long we retain it
- Your rights under data protection law

What Data We Collect

We may collect and process personal information related to:
- Visitors to our website (via web server logs and Google Analytics)
- Contact made with us by clients, partners, suppliers, and collaborators
- Visitors and interactions via our social media platforms
- Individuals completing forms or questionnaires (online, paper, polls)
- Enquiries received via email

How We Use Your Data

We use this information to:
- Administer relationships with clients and collaborators
- Provide requested services and respond to enquiries
- Fulfil contractual or legal obligations
- Register and process users of our site and services
- Communicate relevant updates and opportunities
- Improve our services, website, and client engagement
- Recommend services or events that may interest you

Types of Personal Data We Process

We may collect, store, and use:
- Identity and contact details
- Financial and transactional data
- Technical and usage data (including cookies and analytics)
- Profile and communication preferences
- Special category (sensitive) data, with explicit consent

Special category data includes health information, ethnicity, political or religious views, sexual orientation, and biometric or genetic data. We will never request this data unless necessary and with your explicit consent.

We cannot be responsible for sensitive data shared without invitation or consent mechanisms but will strive to safeguard such data per this policy.

Who We Process Data About

We process data about:
- Clients and customers
- Partners and suppliers
- Consultants, advisers, and contractors
- Enquirers and complainants
- Participants in our research or events
- Collaborators in creative or clinical projects

Data Security and Sharing

We take appropriate security measures including:
- Password protection, firewalls, and encrypted systems
- Reviewing all third-party providers (e.g., hosts, developers, accountants)
- Only sharing data when essential to service delivery
- Never selling or misusing data for third-party marketing

Data Retention

We retain personal data only for as long as is necessary:
- During active relationships with clients, collaborators, or users
- As required for statutory purposes (e.g., accounting or taxation)
- Otherwise, we delete or anonymise unnecessary records

Data Breaches

If a data breach occurs:
- We will notify affected individuals and the ICO within 72 hours, in line with GDPR
- We will take remedial steps as guided by the Information Commissioner's Office (ICO)

Your Rights and Choices

You have rights under GDPR to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your data (within legal limits)
- Object to or restrict processing in certain contexts
- Withdraw consent where it was previously given

To exercise your rights or raise concerns, please contact:
admin@medicalcreatives.co.uk

Last updated: 03 June 2025